Our Policy

Privacy Policy

Last Updated: 18-06-2025

Welcome to ShoeVault.co.uk. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and store your personal data.

ShoeVault.co.uk is an e-commerce platform based in the United Kingdom offering footwear and related accessories.
For data protection purposes, the data controller is:
ShoeVault Ltd.
Email: sales@shoevault.co.uk

Phone: 01908112107

2. Data We Collect

We may collect the following types of personal data:

  • Name and contact information (email, phone, address)

  • Billing and delivery addresses

  • Payment details (handled securely via third-party processors)

  • Purchase history and saved items

  • Device/browser information

  • IP address and geolocation

  • Marketing preferences

  • Cookies and analytics data

3. How We Use Your Data

We process your personal data for:

  • Fulfilling orders and delivering products

  • Managing your account and preferences

  • Sending transactional emails (order confirmations, shipping notices)

  • Providing customer support

  • Sending marketing communications (if consented)

  • Analyzing website performance and improving services

  • Complying with legal obligations

4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Consent – For email marketing, cookies, and certain tracking technologies

  • Contractual necessity – For processing orders and customer support

  • Legitimate interests – To improve our services and site functionality

  • Legal obligation – For compliance with tax and other regulations

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable site functionality

  • Analyze site traffic and performance

  • Personalize your shopping experience

  • Deliver targeted ads via Google and Meta (Facebook/Instagram)

You can manage cookie preferences via our [Cookie Settings] or through your browser.

6. Sharing Your Data

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping carriers (e.g., Royal Mail, DPD)

  • IT service providers

  • Marketing platforms (e.g., Meta, Google Ads, Mailchimp)

  • Legal or regulatory authorities, if required by law

We never sell your data.

7. International Data Transfers

If your data is transferred outside the UK/EU (e.g., to US-based platforms like Meta or Google), we ensure it is protected through:

  • Standard Contractual Clauses (SCCs)

  • Data processing agreements

  • Appropriate technical and organizational safeguards

8. Your Rights Under UK/EU GDPR

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with the ICO (UK) or your local data authority

9. Data Retention

We retain your data only as long as necessary for the purposes described or as required by law.

10. Marketing Communications

With your consent, we may send promotional emails or ads. You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in our emails

  • Updating your account preferences

  • Contacting us directly

11. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect data from minors.

12. Security Measures

We use SSL encryption, secure hosting, and regular audits to protect your data.

13. Changes to This Policy

We may update this policy occasionally. Changes will be posted here, and your continued use of the site implies acceptance.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your data rights, please contact:
Email:sales@shoevault.co.uk

Phone: 01908112107